Returns and Exchange Policy

You reserve the right to return purchased product under the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013.

You will have 14 days (28 days in case of international purchase) from the date of receipt to return or exchange an item. Items bought between 01^st and 24^th December can be returned or exchanged till 15^th January. For exchanges, please email us with your original order number and the details of the exchange item you wish to procure. We will provide you with an exchange order number, which you can use to pay any difference in cost online.

Returns can be sent to:

Yomame Returns
107 Sterling Place
London
W5 4RD

Returned items must be in the original purchase condition with all original tags attached. We will be unable to refund for items which look worn. When trying on items please ensure you do not stain them with perfume or make-up.

When returning an item please email hello@yomame.com stating your order number, the reason for return and if you require an exchange or refund. 

For your own protection we recommend using a signed-for delivery. We do not cover postage costs for returning items nor will the original postage paid to receive your order be refunded.

International customers should note that we do not refund postage costs and that any request for an exchange will incur an additional delivery charge to send your exchanged item.  We do not pay any custom clearance charges for items which are returned from international customers.

Once an item is received into our warehouse it is then inspected by our returns team.  We aim to process all returns, exchanges, and refunds within 14 days of us receiving your item providing that the items are in their original brand new, unused and re-saleable condition.

Please be aware that once your refund has been processed by us it can take 3-5 working days to appear in your account. This is beyond our control and dependent on your payment provider.

All refunds are issued against the original method of payment.  We do not issue refunds to third parties.